I have served in the capacity as a Customer Care Senior Assistant in the Business Process Outsourcing industry. With over 6 years experience, I work closely with Sales Representatives, Technicians, and other international clients to resolve customer complaints.

These complaints may require reviewing contracts among other queries, and working closely with Brand Protection to protect customers and the company's image. This job further entails providing assistance to frontline agents and assisting customers by ordering supplies online, to reduce calls to the help desk.

Also, as a Customer Care Senior Assistant I am an experienced Telesales Representative. My job currently entails qualifying customers for products and services. My experience makes me morally fit to complete any given tasks.